The Art of Feedback
How to handle tricky conversations and elevate someone's success
Workshop Outcomes
By the end of this workshop, delegates will be able to:
- Use a framework for providing effective feedback
- Handle the emotions of others
- Prepare for a feedback conversation
- Recognise assertive and passive behaviours and take an ‘adult approach’
- Tackle difficult situations with greater confidence
- Deploy a range of skills and techniques in difficult situations
Delivered as:
One x90 minute delivery (without activities) or
One x3 hour online workshop or
Half-day face-to-face classroom delivery
About this course
This course will introduce a variety of concepts to help you understand the motivation of others when they are being ‘difficult.’
It will also provide you with tools and techniques to respond well when faced with difficult behaviours and to address such behaviours in a manner in which you remain in control of the outcome.
This inclusive workshop creates an area of safety where you are free to share your experiences of how you feel when faced with conflict in a safe environment.