Difficult Conversations
Remaining in-control when conversations (and people) are difficult
Workshop Outcomes
By the end of this workshop, delegates will be able to:
- Develop positive working relationships with ‘difficult’ people
- Recognise assertive and passive behaviours and take an ‘adult approach’
- Plan for courageous conversations with a ‘difficult’ individual
- Tackle difficult situations with greater confidence
- Deploy a range of skills and techniques in difficult situations
Delivered as:
One x3 hour online workshop or
Half-day face-to-face classroom delivery
About this course
This course will help you to navigate difficult conversations without losing control of the situation.
The 'adult ego state' represents our rational, objective and analytical thinking. It is not influenced by past conditioning or emotional responses and is focused on facts and the present moment. By remaining adult, we can protect ourselves and overcome the 'noise' which can be directed at us by a person who is unable or unwilling to control their behaviours and refuse to meet you in the adult space. The objective is to remain less subjective and not take personally what we see and hear the other person does and says.
This inclusive workshop will help you to maintain working relationships with others who may at time, display difficult behaviours.