Customer Service Excellence - Resolving Complaints

Retaining customers through a service of excellence

Workshop Outcomes

By the end of this workshop, delegates will be able to:

  • Support the customer through their journey
  • Use empathy as a force for retention
  • Handle complaints that leaves the customer satisfied
  • Retain customers through service excellence
  • Use an effective template for resolving complaints 

Delivered as:

One x90 minute delivery (without activities) or

One x3 hour online workshop or

Half-day face-to-face classroom delivery

About this course

This course will help you to view the the customer's journey through an empathetic lens; enabling you to respond positively to complaints and retain valuable customers where possible.  

It will also provide you with tools and techniques to respond well when faced with difficult behaviours and to address such behaviours in a manner in which you remain in control of the outcome.

 

This inclusive workshop will also provide you with a template for handling complaints in order to bring about satisfactory results.

 

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